We have invested in training and providing our team of engineers with the best resources for the job in hand: they all constantly achieve our performance targets.
- All Engineers are accredited and WRAS cold water qualified
- All service calls attended within 48 hours of being reported
- 100% first fix rate on any technical issue – UK manufacture back too
- All engineers carry extra machine to delay down time
- All machines correctly loaded to customer expectations – Fully serviced and sanitized before leaving the depot, Also fully Installed and left perfectly clean for your use
- 100% standard of “Excellent” and “Perfect” on our internal audits
- Our staff are monitored and incentivised to reach and maintain the highest standards of customer care
- Understanding that customer’s service takes priority over everything else
